Tuesday, May 19, 2009

Calgon, Take Me Away!

I work in insurance. Claims, specifically. Right now, I am working for a third party administrator. In plain English, we process claims for a specific client that is self insured. It's their money - we just dole it out accordingly. In reality, if they say "jump", we ask "how high?" But that's another story for another time.

This is a fairly busy season for this client. Which means we are getting slammed with new claims. We recently realigned our units, according to states/territories. I was working the Northeast, but now I have been switched to the Central unit. I feel like someone pulled the okie-doke on me. It seems like I have 3x more work than I ever had in my old unit. I'm constantly working unpaid overtime. While unpaid overtime is sort of a given/expectation in the claims world, I don't want to be working it all the time. I might not have the most exciting life, but I'd like to live it - and I can't live it from the office.

When I was switched to this unit in March, we had 5 adjusters. One resigned at the end of April. I knew they would not replace this person, due to budget issues. We could still manage, although his work had to be split up amongst the office. I found out today that another co-worker is leaving. It's supposed to be temporary. I found out because I was given some of her work to do. I probably had a confused look on my face, so my manager proceeded to explain that this person would be out of work, and that she'd send an email explaining. Have we received the email yet? Nope. At this point, I just feel like "whatever!" I hope they have a plan in place, because I am really frustrated right now.

I feel partially bad about being frustrated. I know there are people out here who have lost their jobs, and they are looking for work. I know that I am truly blessed to be gainfully employed at this time. I may not have extra money, but my bills are paid. I totally get this, and I am NOT, by any means, wishing to be unemployed. It would be nice to get a "thanks" every now and then.

Back in March, we got some snow here. It wasn't a ton, but some areas got more than others, and some got ice. I knew that there would be many people who didn't show up for work. I had freakin' BRONCHITIS and should have been in bed resting, but I got up and took myself in to work. A few other co-workers showed up as well. Did we get a "thanks for coming in?" Oh no. We got to hear about how the office manager was pissed that more people didn't show up. Um. OK.

It's the little things like that, which just grate on my nerves. Yesterday and today were hella busy. Tomorrow will be as well. Such is life. At least I have this blog to vent!


Serenity3-0 said...

Hmmmm. You know how I feel about overtime. Whats that? Claims will work you to the bones. But, not the kid! If you are sick, stay home!

Marilie said...

Yes, in theory, we would all stay home when we are sick. I did end up staying home for 2 days later that week after I was officially diagnosed. But the way they are cutting folks left and right over here, I just want them to know that I like getting my check on the 15th and the last business day of the month! LOL